FREQUENTLY ASKED QUESTIONS

EAR WIRES:

Q: Are the ear wires lead and nickel-free?

A: Absolutely! I craft most of my ear wires using either argentium sterling silver or parawire, both of which are lead and nickel-free. To delve deeper into my materials,   <<CLICK HERE>>.

SHIPPING  

Q: What's the handling time before my order ships?

A: Your purchase ships within 10 days of ordering, unless you receive an email stating otherwise. While I strive to dispatch packages promptly, please bear in mind that I attend art shows across the US, which may affect shipping times. Rest assure, I'll notify you with a tracking number once your order is on its way.

Q: Which carriers and services do you offer?

A: I ship my pieces via USPS first class, including tracking. If you wish to add insurance, feel free to contact me for an additional charge. 

Q: Is there a flat shipping fee?

 A: Yes, I apply a $7 shipping and handling fee per retail order. For wholesale orders, please get in touch if you're purchasing more than one piece, because the system charges you more than the flat rate.

Q: How do you package my jewelry?

A: I typically use padded envelopes for most products. However, for items like cuffs, I opt for a small shipping box to ensure safe delivery.

Q: Do you ship internationally?

A: No, I currently ship within the United States only.

RETURN AND EXCHANGE

Q: What's your return or exchange policy?

A: Your satisfaction is paramount! If, within 15 days of receiving your piece, you're not completely delighted, please inform me, and we'll work together to make it right. Please note that I don't offer refunds, but I'm more than happy to facilitate exchanges, replacements, or repairs for any piece that doesn't meet your expectations. Keep in mind that due to the handmade nature of my creations, slight variations and imperfections may occur, adding to their unique charm.

MISC QUESTIONS

Q: Are your pieces signed?

A: Yes, with only a few exceptions. If a piece is too small or thin to etch my initials, I'm unable to sign it.

Q: Do you participate in art shows?

A: Yes, I participate in 10-20 shows a calendar year.   <<CLICK HERE>>  for the online show calendar.

Q: How often will I receive emails?

A: You can expect to hear from me a few times a month. Be the first to discover new designs, online and in-person events, and exclusive subscriber invites by joining my email list.

Q: Do you create custom pieces?

A: While it's not the norm, there are some exceptions. My travel schedule and time away from the studio can make it challenging to accommodate custom requests.

Q: Do you sell your work online?

A: Absolutely! CLICK HERE to visit my online shop.

Q: What payment methods do you accept?

A: I currently accept all major credit cards, apple pay and google pay.

Q: Can I view your work online?

A: Yes, you can!  <<CLICK HERE>>  to explore my gallery.

Q: Are you on social media?

A: Yes, indeed! You'll find handy social media icons below that will whisk you away to Facebook or Instagram with a simple click.

MATERIALS USED:

Q: What is the ear wire made from?

A:  The majority of my ear wires are hand crafted from either argentium sterling silver or parawire. Any ear wire manufactured are lead and nickel-free. 

ARGENTIUM STERLING WIRE: Argentium silver is a brand of modern tarnish-resistant silver alloys, containing either 93.5% or 96% silver. Argentium alloys replace some of the copper in the traditional sterling silver (92.5% silver + 7.5% copper) with the metalloid germanium. Argentium's patents refer to percentages of zinc and boron present in Argentium silver. 

PARAWIRE:  The base wire is 99% pure copper, over which a tinted, flexible, baked-on coating is applied to both give the wire its color and to keep it from tarnishing. Our “Natural” color is copper with a clear coating ParaWire has the most durable coating on the market and will withstand plenty of general wear and manipulation. Please keep in mind that extended periods of direct sunlight and/or water/humidity exposure may weaken the coating and/or cause it to become faded/discolored. Be gentle and kind to your wire and it will stay beautiful for many years to come!

ARE BOTH ARGENTIUM AND PARAWIRE LEAD AND NICKEL FREE?  Yes

MANUFACTURED EARWIRES:

If I purchase manufactured ear wires, I will purchase lead and nickel free items. 

Q: What is the chain I use for my jewelry? 

A: I procure my chains in spools from trusted jewelry suppliers. The majority of the antique copper chains I incorporate are brass-based, featuring electroplating and a clear coating. These chains are entirely free of lead, nickel, cadmium, and other potentially irritating components.